Refund & Return Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
To be eligible for the Money Back Guarantee or Refund, you must meet the following criteria:
- Item must be in the original packaging and must not be damaged.
- Return must be initiated within 30 days of delivery.
- Return shipping is the customer’s responsibility.
- The shipping cost is not refundable.
- Return must be approved by customer support (do not send back to the address on your package).
*You can submit refund requests within 30 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page.